Plain Air support
Your Wi-Fi, in plain English. Answers in plain English.
Getting started
5 articles- Get started with Plain AirPress Check My Wi-Fi. About 20 seconds later, one sentence says which part is slow.
- The Check screenThe answer first, then the path, what to change and the facts of your connection.
- The sentence at the topOne sentence that says which part is slow, from measurements taken a moment ago.
- The path from your Mac to the internetFour stops and three stretches, each with its time and one word.
- Why Plain Air asks about LocationOnly to show your network’s name. Plain Air never asks where you are.
Purchases
3 articles- What does it cost?Finding out what’s wrong is free. One €4.99 purchase adds keeping watch over time.
- Restore your purchaseBought it on another Mac, or after reinstalling.
- Ask for a refundRefunds go through Apple.
Look closer
3 articles- Pauses, and the beat150 replies from your router as lines, so the pauses stand out, and whether they come on a regular beat.
- Your neighboursThe networks around you by channel, so you can see who shares your air. Never their names.
- ReadingsEvery number behind the sentence, with what it means.
Over time
6 articles- The timelineSignal, link rate, drops and roams over time, and your earlier checks on this network.
- Keep watching when the window is closedA quiet log of drops, roams and outages, even with the window closed. Off until you turn it on.
- Plain Air in the menu barThe glyph, and a word when something is off. Off until you turn it on.
- Room checkCarry your Mac from room to room, mark each spot, and see where the signal falls off.
- Name your networksGive a network a name of your own, so its checks have a history. No Location needed.
- The report for your providerA letter with the times and numbers, to copy as text or save as a PDF.
Reference
5 articles- Every answer Plain Air can giveThe 24 things Plain Air can tell you about your Wi-Fi, what each one means, and the 14 changes it may suggest.
- What Plain Air needsmacOS 26 or later.
- What Plain Air reads, and what it talks toIt talks only to your router, your Mac’s DNS server and Apple, and nothing comes to us.
- Keyboard shortcutsCheck again and move around Plain Air from the keyboard.
- SettingsGeneral and Watching. Everything that runs in the background is off until you turn it on.