Tell your customers about an outage

When an incident is affecting your app, open it from Needs you. Tell your customers holds a draft in plain words: what doesn't work, what still does, and that you'll post again. It never blames the vendor by name or promises a time. Edit it as you like.

Then choose where it goes:

• Status page: posts to your Atlassian Statuspage. Connect your status page
• In-app banner: saves a small JSON file for your own site to show.
• Copy: for anywhere else.

When the vendor resolves it, the all-clear is drafted, and posting it resolves the same Statuspage incident. Nothing is posted until you press the button. Customer notices are part of the unlock.